FAQ

In the Verofax website, on the Homepage click on “start your free trial” to register for Verofax.

Please provide your contact name, company name, contact email id, phone number and country and click on “start now”. Once registered, you will receive login credentials to the registered e-mail id to login the application.

In the Verofax website, on the top corner you will see a user login icon. Kindly click and provide your login details to continue to the application login. If you are new user, please register on the website to receive the login details to your registered email id and then login to the application.

Please login to the Verofax application with the email id and password. On the top right corner in the dashboard, you will see the profile icon. Please click, you will see all the user details and use edit button to update any detail and save the changes.

Please login to Verofax application with email and password. Once logged in on the dashboard, you can see Upgrade button. Please go to upgrade screen and select the desired package and continue to pay and upgrade the plan Or kindly go to the profile screen and upgrade the subscription plan from the screen.

Once you login, you will see Brand management on the menu. Click on brand management to view all the details related to the brand. The manage brand screen shows the list of brands which is already added in the system. You can either add manually by clicking on the add button or use Add from ERP option. In the Add brand screen, Provide all the details for your brand. You can also upload multiple images and file .You can also add custom fields by clicking on the add custom field button. You can also upload multiple certificates and their issuing authority details for this brand. After providing all the details, click on Add brand button to add the brand to the system. Please note, you can upload up to 5 URLs for Brand video and supported format for file upload are PNG, JPEG, BMP, GIF of max file size of 5 MB.

You can view all the brand details added by you, by clicking on any brand in manage brand screen. You can also edit the existing brand detail by using edit button. You can export the brand details to csv file. To delete the brand, select single or multiple brands and click on the delete button.

The application supports aggregation of the data from the user’s ERP system. If the user has ERP system, then via API integration we can add the brand / products data in bulk by clicking on the Add from ERP button. There would be backend integration one to the user’s ERP system. The user needs to share the details of the ERP system to Verofax IT team to configure the user’s account with his ERP system.

You can view the hierarchy of product under any brand by clicking on the brand hierarchy tab. When you click on brand hierarchy, you can select the brand for which you want to view the hierarchy from the first drop down menu. You can choose to select custom parameters based on which you want to view the product hierarchy by selecting the required parameters from the drop down. You can add up to 4 levels. Once you have selected, click on build tree to see the hierarchy for the selected brand.

Once you login, Click on Product management to view all the details related to the Products. The manage product screen shows the list of products which is already added in the system. You can either add manually by clicking on the add button or use Add from ERP option. In the Add Product screen, provide all the details for your product and select the brand under which you want to add the product. You can upload multiple images and file .You can also add custom fields by clicking on the add custom field button. You can also upload multiple certificates and their issuing authority details for this Product. After providing all the details, click on Add Product button to add the product to the system. Please note, you can upload up to 5 URLs for product video and supported format for file upload are PNG, JPEG, BMP, GIF of max file size of 5 MB.

You can view all the product details added by you, by clicking on any product in manage product screen. You can also edit the existing product detail by using edit button. You can export the product details to csv file. To delete the product, select single or multiple products and click on the delete button.

Click on configure ID code submenu under product management. To create a unique QR code template and trace code for the product, click on the add button. You can customize the look of the QR code template by choosing your desired color, size, and text. You can also add logo to the QR code. On clicking create, the system will create a unique trace code for the product and create a QR code template as per the defined parameters.

This template can later be selected during the batching of the products.

To create custom report access to any partner, go the manage report submenu under Traceability management and click on the create report. In this screen, select the required partner from the dropdown and select the components of the report which you would want to share with them and click on the create.  When the partner login to the application and view report he would be able to see only those components for which access has been provided.

When you login, go to Certification tab under Product management. Please provide all the requested details, upload and certificate and provide the Website URL or email address of the Validating agency and click on Validate to submit the request. You will receive a mail from Verofax support team on submission and it will take 3-5 working days to complete the process.

when you login, go to the IOT log management under Traceability management. Please enter the Airway bill number that you want to track and see all the details regarding the same

To view the product inventory, go to the inventory report tab under product management. You can query the inventory based on different criteria. You can set the filters accordingly and click on search to view the inventory for the set criteria. You can click on the refresh button to refresh the data from your ERP system.

ICD-10 is the 10th revision of the International Statistical Classification of Diseases and Related Health Problems (ICD), a medical classification list by the World Health Organization (WHO). ICD-10-CM diagnosis codes will tell the story of each patient encounter, describe etiologies of the disease process, explain the complications of care, provide a basis for medical necessity, support coverage for payment purposes, identify incidence of disease, and support statistical tracking for healthcare practices. For any pharmaceutical drugs, ICD 10 code is required. You can view the list of ICD 10 code at https://www.icd10data.com/ICD10CM/Codes. This link is for reference. Please refer official websites before adding ICD 10 code for any pharmaceutical product. All the added ICD 10 codes can be viewed in the ICD 10 code menu.

To view the ICD 10 codes for any pharmaceutical product, navigate to ICD 10 code tab under product management. Select any product and click on view codes to see the list of all ICD 10 codes.

Application allows you to create controlled access of the application for your partners. To create partner access, navigate to manage partner access under Traceability management. You can see the list of all access created to your partners. To add a new partner, click on Add button. In the Add partner access screen, fill in the details of the partner and required access privilege. You can also add multiple branches by clicking on add more address. Adding sub admin details is optional. After filling all the details, click on create access. The system will create an access for the specified partner and an email will be sent to the provided email address with the application login URL, username, and password. The partner will then be able to login to the application with the sent email and password and see only those features for which access has been provided.

In the View user Access in manage partner access, you can view the partner details and access permission set to them. If you want to edit the partner details or the access permission, click on the edit button and edit user Access screen will be rendered. In edit User access screen, you can edit the required details and save the changes. Once updated, an email notification will be sent to the partner about the changes.

To create orders for the products navigate to Order management submenu under Batch management under traceability management. The order management screen shows the list of all orders created. To create new order, click on the create button. In the create order screen, provide the required details like AWB number, logistic provider, product batch details, recipient who are the retailers to whom product has to be shipped, the time of pickup and delivery and the delivery address. All the logistics provider and the retailers added as partners in the application will be listed in this logistic provider and recipient dropdown menu. Hence it is mandatory to add all your logistics and retailers as partners in the application. If there are multiple hops in the shipment, then you can also add multiple hops by clicking on the Add hop tab.  After filling all the details click on create to create the new order. This newly created order will be shown in the respective profile of the logistic and the retailer in the verofax B2B mobile app.

Once the order is created you can view the order in the order management screen. The status will be updated as the order gets processed by the logistics and retailer. If the order is delivered successfully to the retailer, the order the status will be shown as Delivered. To delete any order, you can select the required order and click on the delete button. You can also export the orders into an excel file by clicking on the export tab.

The system allows you to create both inbound and outbound orders. For order of type inbound, you can confirm the receipt of the order in the application by selecting the required inbound order and clicking on the receive button. If during the product check, if the order gets rejected by the retailer or logistics for order being non-compliant or failed authenticity check, then status will be shown as rejected. For all orders of status rejected, you can create outbound order for the order to be returned back to the factory or warehouse by cling on the + icon next to the status. Create order screen gets rendered with the certain details like logistics, retailer and batch ID’s will be prefilled whenever you create a new inbound order for the rejected orders. After filling the remaining details, you can click on create order to create the new outbound order for the returns.

You can view the batch hierarchy by navigating to view batch hierarchy submenu under batch management under traceability management. Select the required batch from the dropdown to view the batch hierarchy. The results show the list of all the product IDs, Carton IDs and palette IDs present in the batch. This feature helps to trace back all items present in any batch.

Verofax platform allows you to create batches for your product. Once you have added products you can create batches by navigating to Create batch menu under Batch management under traceability Management menu. All the batches created will be listed in the create batch screen. To add a new batch, click on the add button. In the add batch screen, you need to select the product for which batch has to be created. Choose one of the predefine QR code template by selecting the required trace code ID from the Trace code ID dropdown menu. The selected QR code template will be applied for all the items created in the batch. Provide the rest of the batching details like number of products, manufacturing date, expiry date etc. Once all the details are provided, the system will show a message of the number of QR code that will be created for the product, cartons, and palette. On clicking create, the system will create the QR code for the items, cartons, and palette.

To delete any batch, navigate to Create batch menu under Batch management under traceability Management. All the batches created will be listed in the create batch screen. You can select the required batch and click delete. Please note that only those batches which has not been associated with any order can be deleted. You can also export the list of batches into a CSV file by selecting the required batches and clicking on export button.

You can view the batch hierarchy by navigating to view batch hierarchy submenu under batch management under traceability management. Select the required batch from the dropdown to view the batch hierarchy. The results show the list of all the product IDs, Carton IDs and palette IDs present in the batch. This feature helps to trace back all items present in any batch.

Application allows you to build and manage marketing campaign seamlessly to boost your sales and business. You can create different kinds of campaigns like scan and win, Rate and win, Refer and win etc. To create a marketing campaign, navigate to Build and schedule campaign tab under marketing management menu. You can create the campaign in the Build and schedule campaign screen. You can define the budget for your campaign, choose the target customers and define campaign goals and objective. You can set loyalty tokens for the campaigns. You can also set prizes for the campaigns and define what prizes will be issued as part of the marketing campaign. You can also define when are where the marketing campaign will be launched. After filling all the details click on submit to Build and schedule campaign. All the scheduled campaign can be viewed in the manage campaign tab.

All the scheduled campaign can be viewed in the manage campaign tab. To delete campaign, select the required campaign and click on delete. Please note that only those campaigns which is inactive can be deleted that is campaign which is upcoming. To view the details of the campaign, click om the respective campaign name. In the view marketing campaign screen, you can view the status of the campaign whether it is started or not. The time passed and the remaining time left, the number of users who won and redeemed tokens and prizes and the total number of scans. If you want to edit the campaign, click on the edit button. Please note that only those campaign which has not yet started can be edited. In the edit screen, update the details as required and click on the update button to save the changes. You can also view the list of all campaigns scheduled or running in the calendar view by clicking on the view calendar tab.